Wash-and-Fold Laundry Terms

Suitability for Laundering

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. It is customer’s responsibility to read all Wash-and-Fold terms prior to commencing service.

Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don't have time to check your pockets to see if you have left anything in them. All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Lost Laundry

If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.

REFUND POLICY

Any lost or damaged articles must be reported within 24 hours. Failure to report a claim in a timely manner will result in the denial of your claim. Jerome Laundromat liability with respect to lost or damaged articles is limited to a maximum of $ 75 dollar per order. Any claim reported will be reviewed and a final determination will be made within 72 hours of submission of your claim.

Jerome Laundromat is not responsible for articles left over 30 days. Unclaimed articles will be handled in accordance with state regulations.

All determinations are final.